ACD Direct jobs - Mclean, VA
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| May 23 | Software Engineer - VOIP | mindSHIFT Technologies | Sterling, VA |
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environment. * Develop and deploy IVR, ACD, and call-center components and ... * 4+ years of experience with PBX, IVR & ACD systems utilized with inbound & outbound... more |
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| May 22 | Assistant Center Director | Knowledge Universe | Columbia, MD |
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MD SUMMARY The Assistant Center Director (ACD) in Elkridge, MD assists the Center Director in operating the center in accordance with Knowledge Universe (KU) policies, procedures... more |
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| May 21 | Assistant Center Director | Columbia, Md | Columbia, MD |
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The Assistant Center Director (ACD) in Elkridge, MD assists the Center Director in operating the center in accordance with Knowledge Universe (KU) policies, procedures and state... more |
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| May 21 | Assistant Center Director | Knowledge Universe Education | Columbia, MD |
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SUMMARY The Assistant Center Director (ACD) in Elkridge, MD assists the Center Director in operating the center in accordance with Knowledge Universe (KU) policies, procedures and... more |
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| May 20 | Help Desk Specialist Staff | ManTech International | Washington, DC |
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and technical staff. Monitor call volume in ACD system to promote high agent availability and minimal hold times for end users. Accurately document and report problems and... more |
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| May 17 | Network Engineer/ VOIP SME | TEKsystems | Herndon, VA |
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Job Classification: Direct Hire We are seeking the best VOIP Engineers in the nation to be ... knowledge of voice mail, unified messaging, ACD and IVR systems -Ability to work weekends... more |
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| May 16 | VOIP Engineer | TEKsystems | Herndon, VA |
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Job Classification: Direct Hire This position is part of our Unified Communications ... knowledge of voice mail, unified messaging, ACD and IVR systems * Ability to work... more |
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| May 15 | Call Center Operations Supv | Lockheed Martin | Columbia, MD |
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actions. Using Automated Call Center (ACD) data, forecasts and schedules staff. May train and coach call center personnel to improve service and maximize staff utilization. ITIL... more |
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| May 12 | Site Support Specialist Job | SAIC | Chantilly, VA |
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candidate will be expected to provide direct assistance to customers in terms of ... -Using an Automated Call Distribution (ACD) service to field user calls and various... more |
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| May 10 | Assistant Director | University of Maryland at College Park | College Park, MD |
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environment. Collaborates easily with direct reports, other peers and senior leadership. Ability to communicate effectively with all levels of staff, and work collaboratively with... more |
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| May 09 | Call Center Supervisor | URS | Arlington, VA |
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of call center systems technology including ACD, PBX, IVR, Customer Relationship Management Software . Ability to work weekends 9am to 5pm and weekdays 11am to 8pm. . Hands on... more |
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| May 08 | Assistant Vice President, Education and Customer Resources | National Committee For Quality Assurance | Washington, DC |
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o Oversee and direct technical support systems including the ACD phone system and e-commerce. Publications: o Provide oversight for the production and fulfillment of hard copy... more |
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| May 08 | Associate Creative Director | Life Search Technologies | Columbia, MD |
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a stable and creative environment. The ACD will assist in providing direction to other department staff in the development of presentation products, publications, multi-media... more |
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| May 07 | Systems Engineer - VOIP/CISCO/Exchange | Mulitvision | Chevy Chase, MD |
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Knowledge of legacy telephony systems (ACD PBX IVR ICMCTI Voice Mail etc) and clientserver databasereporting applications desired Experience in systems and business analysis... more |
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| May 04 | Assistant Director | University of Maryland, College Park | College Park, MD |
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environment. Collaborates easily with direct reports, other peers and senior leadership. Ability to communicate effectively with all levels of staff, and work collaboratively with... more |
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| May 03 | IT Support Specialist Job | SAIC | Mclean, VA |
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candidate will be expected to provide direct assistance to customers in terms of ... -Using an Automated Call Distribution (ACD) service to field user calls and various... more |
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| May 03 | Call Center Director | Technisource | Largo, MD |
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including Problem Management System and ACD modifications if necessary Conduct weekly team meetings, communicate recommendations for improvement as necessary, and provide status... more |
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| Apr 24 | Help Desk Specialist Staff | ManTech | Washington, DC |
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and technical staff. Monitor call volume in ACD system to promote high agent availability and minimal hold times for end users. Accurately document and report problems and... more |
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| Apr 18 | Director of Sales | Cogent Communications | Washington, DC |
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and review with Manager (e-mail) - Request ACD queue status from ISHelp. - Request addition of New Office location to Order forms from Sls Ops. "In progress" - Send out VAR... more |
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| Mar 28 | Lead VoIP Architect / Technical Manager | QinetiQ | Washington, DC |
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and sizing analysis; assign resources; and direct architecture upgrades and system ... all core server and edge network elements ACD for Call Centers Research and discovery... more |
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| Mar 14 | Service Delivery Manager | Bt-us | Mc Lean, VA |
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that are aligned with both client and direct management needs. Work with ... success rates, conference failures, ACD Statistics (include Average Speed of... more |
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| Feb 24 | Senior Principal Engineer | Jorge Scientific | Largo, MD |
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WPA, etc.), basic concepts (T1s, PRIs, DIDs, ACD, IP Trunking) and troubleshooting tools such as WireShark and TCPDump Advanced knowledge of WAN acceleration (Expand / Riverbed /... more |
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| Feb 23 | Network Admin | Kaztronix | Herndon, VA |
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complex projects/assignments that have direct impact on department and area ... review of output by supervisor and/or direct 'customers' of the processKnowledge -... more |
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| Feb 09 | Sales Engineer, Hosted Applications | J. Patrick & Associates | Mclean, VA |
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Knowledge of converged / unified communications VoIP, Hosted Contact centers, IVR, ACD, SI ... individual contributor requiring minimal direct supervision: High Performance, Low... more |
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| Sep 21 | Service Delivery Manager | Your Company | Mclean, VA |
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that are aligned with both client and direct management needs. Work with account ... success rates, conference failures, ACD Statistics (include Average Speed of... more |
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